If for any reason you're not happy with your purchase please return it unused and in its original packaging within 7 days for an exchange or refund. If you wish to return an item please send it to; Firefly, 30 Picton Street, Bristol BS6 5QA. Please enclose the delivery note with the return so that we can process your request. If you haven't received your refund or replacement within 7 days please get in touch with us. Please note that we cannot accept responsibility for any returned items that are lost or damaged in the post, so we recommend that you obtain proof of posting or use a signed for service to return items.